FAQs

Question List

1.How to contact us

2.About Returns & Refunds

3.About Warranty Policy

and Warranty Registration

4.About Bulk Order Discount

5.About Shipping

When the order can be shipped?

We will process your order within 48hrs. There may be delays during holidays, so please be patient.

When the order arrives?

After the order is shipped, a shipping confirmation message will be sent to your email to notify you including tracking number, delivery time, and other information. You can track your order in real-time based on the tracking number.

Where will my order be shipped from?

Our warehouse address in US is 601 S Dupont AVE, Ontario, California 91761. Our warehouse address in UK is Arrowpoint 69 Brickyard Road, Aldridge, West Midlands, WS98BW. Our warehouse address in GER is NSR GmbH co Hubston, Tilburger str.13, 41751 Viersen.

Which areas can it be shipped to?

Provides Free Shipping service in the whole United States except for states of HI, PR, AK, GU, and APO/FPO. Provides Free Shipping service in the whole United Kingdom except for states of Isle of Wight, Northern Ireland, Channel Islands, Scottish Islands, Scottish Highlands, Isle of Man and Scilly Isles. Provides Free Shipping service in the whole Germany except for states of Hiddensee, East Frisian Islands, and North Frisian Islands

WHO WE ARE?

Brand Origin

Founded in 2010, Autogen has an inspiring story behind it. Our founder, Rick, is an outdoor enthusiast who often goes camping with friends to enjoy the beauty of nature. However, a single camping trip changed his life.

On a sunny weekend, Rick and his friends drove to a remote valley, eager to embark on a two-day hiking adventure. After a day filled with exploration, they set up camp and gathered around a campfire, ready to share stories. Excited to charge his phone and capture the moment, Rick suddenly discovered that the car battery was dead. His friends faced the same issue, and their devices were all powerless. In an instant, the laughter turned into silence, replaced by a feeling of helplessness.

With no way to use their devices, they had to forgo taking pictures and navigating, isolating themselves from the outside world. This experience profoundly impacted Rick, making him realize how inconvenient and anxiety-inducing it could be to lack a reliable power source in critical moments. At that moment, he resolved to change this reality. Drawing from his technical background, Rick envisioned developing safe and convenient power solutions to help others stay connected and secure in similar situations.

Thus, Autogen was born. Rick aimed to provide not only high-performance power products but also to instill confidence and safety in users across various scenarios.

How do I use jumper cables to start a car?

  • Step 1: Turn off both vehicles and make sure they are not touching.
  • Step 2: Locate the positive (red) and negative (black) terminals on both batteries.
  • Step 3: Connect the cables in this order:
  • Step 4: Start the working car and let it run for a few minutes before attempting to start the dead car.
  • Step 5: Once the dead car starts, disconnect the cables in reverse order.

How do I identify positive and negative clamps on jumper cables?

The red clamp is for the positive terminal, and the black clamp is for the negative terminal. Always connect red to red and black to black.

Which cable should I connect first?

Always connect the red (positive) clamp first, followed by the black (negative) clamp. When disconnecting, reverse the order.

How do I choose the right gauge for my jumper cables?

  • 0 Gauge: Best for heavy-duty vehicles like trucks and construction equipment.
  • 1-2 Gauge: Suitable for medium-sized vehicles like SUVs and vans.
  • 4 Gauge: Ideal for compact cars and smaller vehicles.
  • For general use, lower gauge cables (thicker) are more versatile and reliable.

What length of jumper cables should I get?

  • 20 feet: Best for close-range use.
  • 25-30 feet: Suitable when vehicles are farther apart, such as in tight parking spaces or when jump-starting large vehicles.

What current rating (600A, 900A, 1000A) should I choose?

  • 600A: For standard cars and light-duty vehicles.
  • 900A: For medium-duty vehicles like SUVs.
  • 1000A: For heavy-duty vehicles like trucks and diesel engines.

What should I do if the car doesn’t start after connecting jumper cables?

  • Double-check the cable connections to ensure they are secure and correctly placed.
  • Verify the battery in the working car has enough charge.
  • If the car still doesn’t start, the dead battery might be completely drained or damaged.

Can jumper cables be used as a long-term power source?

No, jumper cables are designed for short-term use only and should not be used as a continuous power source for devices like LED strips.

How do I safely disconnect jumper cables?

Turn off the engine of the jumped car and remove the cables in reverse order:

  1. Disconnect the black (negative) clamp from the grounded metal surface on the dead car.
  2. Disconnect the black clamp from the good battery.
  3. Disconnect the red clamp from the good battery.
  4. Disconnect the red clamp from the dead battery.

Can jumper cables work in extreme cold?

Yes, but cold weather can affect the flexibility of the cables. High-quality, cold-resistant cables are recommended for extreme temperatures.

How should I store jumper cables?

Coil the cables neatly and avoid sharp bends. Store them in a dry, cool place to prevent damage to the insulation or clamps.

How do I check if jumper cables are damaged?

Inspect the cables for cracks in the insulation, frayed wires, or loose or corroded clamps. Replace the cables if they show any signs of damage.

What are the key safety tips for using jumper cables?

  • Ensure the vehicles are not touching to prevent short circuits.
  • Turn off all electronics (lights, radio, air conditioning) in both cars before connecting the cables.
  • Never smoke or bring open flames near the batteries during the jump-start process.

What should I avoid doing when using jumper cables?

  • Do not connect the negative clamp directly to the negative terminal of the dead battery to avoid sparks.
  • Do not confuse the positive and negative terminals, as it may damage the vehicle’s electrical system.

Should I consider jumper cables with additional safety features?

Yes, cables with features like reverse polarity protection or insulated clamps provide added safety and are recommended, especially for beginners.

Can jumper cables be used to jump-start diesel vehicles?

Yes, but diesel engines typically require more power. Use 0 or 1 Gauge cables with at least 900A or 1000A ratings.

Can I use jumper cables multiple times in a row?

Yes, but prolonged or repeated use may cause the cables to heat up. Allow them to cool down between uses to prevent overheating.

Where should I attach the black (negative) clamp on the dead car?

Attach it to a clean, unpainted metal surface on the car, such as the engine block or frame, to ground the connection.

What is the difference between 2-bank, 3-bank, and 4-bank chargers?

The number of banks indicates how many batteries the charger can charge simultaneously. A 2-bank charger can charge two batteries, a 3-bank charger can charge three, and a 4-bank charger can charge four batteries at the same time. This is useful for boats or vehicles with multiple batteries.

What types of batteries are compatible with AUTOGEN marine battery chargers?

AUTOGEN chargers are designed to safely charge and maintain all types of lead-acid batteries, including wet, gel, AGM, and deep-cycle batteries. They are also suitable for charging lithium (LiFePO4) batteries.

How does the automatic voltage detection feature work?

AUTOGEN chargers automatically detect whether the connected battery is 6V or 12V and adjust the charging mode accordingly, eliminating the need for manual selection.

What safety features are included in AUTOGEN marine battery chargers?

These chargers come with multiple safety protections, including overcurrent protection, overcharge protection, overheat protection, reverse connection protection, and short circuit protection. They are also rugged and 100% waterproof, with a waterproof rating of IP65.

Can AUTOGEN chargers be used in extreme temperatures?

Yes, AUTOGEN chargers are designed to operate in a wide range of temperatures, from 14°F to 104°F (-10°C to 40°C), making them suitable for various environmental conditions.

How do I monitor the charging status?

The chargers feature solid-state two-color LED lights that indicate the state of charge, allowing users to easily monitor the charging process.

What is the charging current per bank?

The charging current varies by model:

  • 2-Bank Charger: 5A per bank
  • 3-Bank Charger: 2A per bank
  • 4-Bank Charger: 2A per bank
    This means each bank delivers a specific amperage to charge the connected battery.

Are there any maintenance requirements for these chargers?

AUTOGEN chargers are designed for continuous charging with unlimited time, automatically entering maintenance mode after the battery is fully charged to extend battery life. Regular inspection of cables and connections is recommended to ensure optimal performance.

What is the warranty period for AUTOGEN marine battery chargers?

AUTOGEN offers a 12-month warranty on their marine battery chargers, providing customers with peace of mind regarding their purchase.

Where can I find more information or purchase AUTOGEN marine battery chargers?

For more details or to make a purchase, visit the official AUTOGEN website or authorized retailers.

How do I use a jump starter to start my car?

  • Step 1: Ensure the jump starter is fully charged.
  • Step 2: Connect the clamps:
  • Step 3: Turn on the jump starter and follow the instructions on its display (if applicable).
  • Step 4: Start the vehicle. If it doesn’t start, wait a few seconds and try again.
  • Step 5: Once the vehicle starts, disconnect the clamps in reverse order.

How many times can the jump starter be used on a full charge?

Depending on the model, the jump starter can be used multiple times. For example:

  • 4500A: Up to 40 starts (approximate, depending on the engine size and conditions).
  • 6000A: Typically more starts, especially for larger engines.

How long does it take to recharge the jump starter?

Charging typically takes 4-6 hours using the provided charger. USB-C fast charging may be supported for quicker recharge times.

What types of vehicles can this jump starter handle?

  • 4500A: Suitable for gasoline engines up to 10 liters and diesel engines up to 8 liters.
  • 6000A: Handles larger engines, including gas engines up to 12 liters and diesel engines up to 10 liters.
  • Both models are compatible with cars, trucks, boats, motorcycles, and other 12V vehicles.

Can I use the jump starter on a completely dead battery?

Yes, these jump starters have a manual override mode to handle batteries with no detectable voltage. However, use this feature carefully following the instructions.

What safety features do these jump starters have?

Multiple safety protections, including:

  • Overcurrent protection
  • Short-circuit protection
  • Overcharge protection
  • Reverse polarity protection
  • Over-temperature protection
  • Ensures safe use for both the user and the vehicle.

Can I use the jump starter in extreme weather conditions?

Yes, Autogen jump starters are designed to work in temperatures ranging from -4°F to 140°F (-20°C to 60°C). However, performance may vary in extreme cold.

Is it safe to leave the jump starter connected to the battery?

No, once the vehicle starts, disconnect the jump starter to avoid overloading its circuitry.

Can the jump starter be used as a power bank?

Yes, both models include USB ports for charging devices like phones, tablets, and laptops. Some models also feature a 12V/10A DC output for powering other automotive devices.

Does the jump starter have a built-in flashlight?

Yes, Autogen jump starters include a multifunctional LED flashlight with modes for standard light, SOS, and strobe.

How do I maintain the jump starter when not in use?

Recharge the jump starter every 3-6 months to maintain its battery health.
Store it in a cool, dry place away from direct sunlight or extreme temperatures.

How do I know if the jump starter is fully charged?

The built-in LCD screen (or indicator lights) shows the battery percentage. Ensure it is at 100% before use.

Can the jump starter be carried on airplanes?

Check with your airline, as most jump starters fall under the lithium battery regulations for carry-on luggage. Models with capacities under 100Wh are generally permitted.

What should I do if the jump starter doesn’t work?

Ensure the jump starter is charged.
Check that the clamps are securely connected and in the correct polarity.
If the jump starter has a manual override mode, enable it for dead batteries.

Why won’t my vehicle start even after using the jump starter?

Possible reasons:The battery is beyond recovery and needs replacement.
The vehicle's starter or alternator may have issues.

Question List

1.How to contact us

2.About Returns & Refunds

3.About Warranty Policy

and Warranty Registration

4.About Bulk Order Discount

5.About Shipping

When the order can be shipped?

We will process your order within 48hrs. There may be delays during holidays, so please be patient.

When the order arrives?

After the order is shipped, a shipping confirmation message will be sent to your email to notify you including tracking number, delivery time, and other information. You can track your order in real-time based on the tracking number.

Where will my order be shipped from?

Our warehouse address in US is 601 S Dupont AVE, Ontario, California 91761. Our warehouse address in UK is Arrowpoint 69 Brickyard Road, Aldridge, West Midlands, WS98BW. Our warehouse address in GER is NSR GmbH co Hubston, Tilburger str.13, 41751 Viersen.

Which areas can it be shipped to?

Provides Free Shipping service in the whole United States except for states of HI, PR, AK, GU, and APO/FPO. Provides Free Shipping service in the whole United Kingdom except for states of Isle of Wight, Northern Ireland, Channel Islands, Scottish Islands, Scottish Highlands, Isle of Man and Scilly Isles. Provides Free Shipping service in the whole Germany except for states of Hiddensee, East Frisian Islands, and North Frisian Islands

WHO WE ARE?

Brand Origin

Founded in 2010, Autogen has an inspiring story behind it. Our founder, Rick, is an outdoor enthusiast who often goes camping with friends to enjoy the beauty of nature. However, a single camping trip changed his life.

On a sunny weekend, Rick and his friends drove to a remote valley, eager to embark on a two-day hiking adventure. After a day filled with exploration, they set up camp and gathered around a campfire, ready to share stories. Excited to charge his phone and capture the moment, Rick suddenly discovered that the car battery was dead. His friends faced the same issue, and their devices were all powerless. In an instant, the laughter turned into silence, replaced by a feeling of helplessness.

With no way to use their devices, they had to forgo taking pictures and navigating, isolating themselves from the outside world. This experience profoundly impacted Rick, making him realize how inconvenient and anxiety-inducing it could be to lack a reliable power source in critical moments. At that moment, he resolved to change this reality. Drawing from his technical background, Rick envisioned developing safe and convenient power solutions to help others stay connected and secure in similar situations.

Thus, Autogen was born. Rick aimed to provide not only high-performance power products but also to instill confidence and safety in users across various scenarios.

How do I use jumper cables to start a car?

  • Step 1: Turn off both vehicles and make sure they are not touching.
  • Step 2: Locate the positive (red) and negative (black) terminals on both batteries.
  • Step 3: Connect the cables in this order:
  • Step 4: Start the working car and let it run for a few minutes before attempting to start the dead car.
  • Step 5: Once the dead car starts, disconnect the cables in reverse order.

How do I identify positive and negative clamps on jumper cables?

The red clamp is for the positive terminal, and the black clamp is for the negative terminal. Always connect red to red and black to black.

Which cable should I connect first?

Always connect the red (positive) clamp first, followed by the black (negative) clamp. When disconnecting, reverse the order.

How do I choose the right gauge for my jumper cables?

  • 0 Gauge: Best for heavy-duty vehicles like trucks and construction equipment.
  • 1-2 Gauge: Suitable for medium-sized vehicles like SUVs and vans.
  • 4 Gauge: Ideal for compact cars and smaller vehicles.
  • For general use, lower gauge cables (thicker) are more versatile and reliable.

What length of jumper cables should I get?

  • 20 feet: Best for close-range use.
  • 25-30 feet: Suitable when vehicles are farther apart, such as in tight parking spaces or when jump-starting large vehicles.

What current rating (600A, 900A, 1000A) should I choose?

  • 600A: For standard cars and light-duty vehicles.
  • 900A: For medium-duty vehicles like SUVs.
  • 1000A: For heavy-duty vehicles like trucks and diesel engines.

What should I do if the car doesn’t start after connecting jumper cables?

  • Double-check the cable connections to ensure they are secure and correctly placed.
  • Verify the battery in the working car has enough charge.
  • If the car still doesn’t start, the dead battery might be completely drained or damaged.

Can jumper cables be used as a long-term power source?

No, jumper cables are designed for short-term use only and should not be used as a continuous power source for devices like LED strips.

How do I safely disconnect jumper cables?

Turn off the engine of the jumped car and remove the cables in reverse order:

  1. Disconnect the black (negative) clamp from the grounded metal surface on the dead car.
  2. Disconnect the black clamp from the good battery.
  3. Disconnect the red clamp from the good battery.
  4. Disconnect the red clamp from the dead battery.

Can jumper cables work in extreme cold?

Yes, but cold weather can affect the flexibility of the cables. High-quality, cold-resistant cables are recommended for extreme temperatures.

How should I store jumper cables?

Coil the cables neatly and avoid sharp bends. Store them in a dry, cool place to prevent damage to the insulation or clamps.

How do I check if jumper cables are damaged?

Inspect the cables for cracks in the insulation, frayed wires, or loose or corroded clamps. Replace the cables if they show any signs of damage.

What are the key safety tips for using jumper cables?

  • Ensure the vehicles are not touching to prevent short circuits.
  • Turn off all electronics (lights, radio, air conditioning) in both cars before connecting the cables.
  • Never smoke or bring open flames near the batteries during the jump-start process.

What should I avoid doing when using jumper cables?

  • Do not connect the negative clamp directly to the negative terminal of the dead battery to avoid sparks.
  • Do not confuse the positive and negative terminals, as it may damage the vehicle’s electrical system.

Should I consider jumper cables with additional safety features?

Yes, cables with features like reverse polarity protection or insulated clamps provide added safety and are recommended, especially for beginners.

Can jumper cables be used to jump-start diesel vehicles?

Yes, but diesel engines typically require more power. Use 0 or 1 Gauge cables with at least 900A or 1000A ratings.

Can I use jumper cables multiple times in a row?

Yes, but prolonged or repeated use may cause the cables to heat up. Allow them to cool down between uses to prevent overheating.

Where should I attach the black (negative) clamp on the dead car?

Attach it to a clean, unpainted metal surface on the car, such as the engine block or frame, to ground the connection.

What is the difference between 2-bank, 3-bank, and 4-bank chargers?

The number of banks indicates how many batteries the charger can charge simultaneously. A 2-bank charger can charge two batteries, a 3-bank charger can charge three, and a 4-bank charger can charge four batteries at the same time. This is useful for boats or vehicles with multiple batteries.

What types of batteries are compatible with AUTOGEN marine battery chargers?

AUTOGEN chargers are designed to safely charge and maintain all types of lead-acid batteries, including wet, gel, AGM, and deep-cycle batteries. They are also suitable for charging lithium (LiFePO4) batteries.

How does the automatic voltage detection feature work?

AUTOGEN chargers automatically detect whether the connected battery is 6V or 12V and adjust the charging mode accordingly, eliminating the need for manual selection.

What safety features are included in AUTOGEN marine battery chargers?

These chargers come with multiple safety protections, including overcurrent protection, overcharge protection, overheat protection, reverse connection protection, and short circuit protection. They are also rugged and 100% waterproof, with a waterproof rating of IP65.

Can AUTOGEN chargers be used in extreme temperatures?

Yes, AUTOGEN chargers are designed to operate in a wide range of temperatures, from 14°F to 104°F (-10°C to 40°C), making them suitable for various environmental conditions.

How do I monitor the charging status?

The chargers feature solid-state two-color LED lights that indicate the state of charge, allowing users to easily monitor the charging process.

What is the charging current per bank?

The charging current varies by model:

  • 2-Bank Charger: 5A per bank
  • 3-Bank Charger: 2A per bank
  • 4-Bank Charger: 2A per bank
    This means each bank delivers a specific amperage to charge the connected battery.

Are there any maintenance requirements for these chargers?

AUTOGEN chargers are designed for continuous charging with unlimited time, automatically entering maintenance mode after the battery is fully charged to extend battery life. Regular inspection of cables and connections is recommended to ensure optimal performance.

What is the warranty period for AUTOGEN marine battery chargers?

AUTOGEN offers a 12-month warranty on their marine battery chargers, providing customers with peace of mind regarding their purchase.

Where can I find more information or purchase AUTOGEN marine battery chargers?

For more details or to make a purchase, visit the official AUTOGEN website or authorized retailers.

How do I use a jump starter to start my car?

  • Step 1: Ensure the jump starter is fully charged.
  • Step 2: Connect the clamps:
  • Step 3: Turn on the jump starter and follow the instructions on its display (if applicable).
  • Step 4: Start the vehicle. If it doesn’t start, wait a few seconds and try again.
  • Step 5: Once the vehicle starts, disconnect the clamps in reverse order.

How many times can the jump starter be used on a full charge?

Depending on the model, the jump starter can be used multiple times. For example:

  • 4500A: Up to 40 starts (approximate, depending on the engine size and conditions).
  • 6000A: Typically more starts, especially for larger engines.

How long does it take to recharge the jump starter?

Charging typically takes 4-6 hours using the provided charger. USB-C fast charging may be supported for quicker recharge times.

What types of vehicles can this jump starter handle?

  • 4500A: Suitable for gasoline engines up to 10 liters and diesel engines up to 8 liters.
  • 6000A: Handles larger engines, including gas engines up to 12 liters and diesel engines up to 10 liters.
  • Both models are compatible with cars, trucks, boats, motorcycles, and other 12V vehicles.

Can I use the jump starter on a completely dead battery?

Yes, these jump starters have a manual override mode to handle batteries with no detectable voltage. However, use this feature carefully following the instructions.

What safety features do these jump starters have?

Multiple safety protections, including:

  • Overcurrent protection
  • Short-circuit protection
  • Overcharge protection
  • Reverse polarity protection
  • Over-temperature protection
  • Ensures safe use for both the user and the vehicle.

Can I use the jump starter in extreme weather conditions?

Yes, Autogen jump starters are designed to work in temperatures ranging from -4°F to 140°F (-20°C to 60°C). However, performance may vary in extreme cold.

Is it safe to leave the jump starter connected to the battery?

No, once the vehicle starts, disconnect the jump starter to avoid overloading its circuitry.

Can the jump starter be used as a power bank?

Yes, both models include USB ports for charging devices like phones, tablets, and laptops. Some models also feature a 12V/10A DC output for powering other automotive devices.

Does the jump starter have a built-in flashlight?

Yes, Autogen jump starters include a multifunctional LED flashlight with modes for standard light, SOS, and strobe.

How do I maintain the jump starter when not in use?

Recharge the jump starter every 3-6 months to maintain its battery health.
Store it in a cool, dry place away from direct sunlight or extreme temperatures.

How do I know if the jump starter is fully charged?

The built-in LCD screen (or indicator lights) shows the battery percentage. Ensure it is at 100% before use.

Can the jump starter be carried on airplanes?

Check with your airline, as most jump starters fall under the lithium battery regulations for carry-on luggage. Models with capacities under 100Wh are generally permitted.

What should I do if the jump starter doesn’t work?

Ensure the jump starter is charged.
Check that the clamps are securely connected and in the correct polarity.
If the jump starter has a manual override mode, enable it for dead batteries.

Why won’t my vehicle start even after using the jump starter?

Possible reasons:The battery is beyond recovery and needs replacement.
The vehicle's starter or alternator may have issues.