FAQs
When the order can be shipped?
We will process your order within 48hrs. There may be delays during holidays, so please be patient.
When the order arrives?
After the order is shipped, a shipping confirmation message will be sent to your email to notify you including tracking number, delivery time, and other information. You can track your order in real-time based on the tracking number.
Do you provide the invoice?
After payment, we will send the order confirmation information including the invoice to your reserved mailbox to notify you
Where will my order be shipped from?
Our warehouse address in US is 601 S Dupont AVE, Ontario, California 91761. Our warehouse address in UK is Arrowpoint 69 Brickyard Road, Aldridge, West Midlands, WS98BW. Our warehouse address in GER is NSR GmbH co Hubston, Tilburger str.13, 41751 Viersen. For detailed shipping information, please refer to: Shipping Policy
When the order arrives?
After the order is shipped, a shipping confirmation message will be sent to your email to notify you. Contains tracking number, delivery time, and other information. You can track your order in real-time based on the tracking number. Click on to enter the tracking number to check your logistics.
Which areas can it be shipped to?
Provides Free Shipping service in the whole United States except for states of HI, PR, AK, GU, and APO/FPO. Provides Free Shipping service in the whole United Kingdom except for states of Isle of Wight, Northern Ireland, Channel Islands, Scottish Islands, Scottish Highlands, Isle of Man and Scilly Isles. Provides Free Shipping service in the whole Germany except for states of Hiddensee, East Frisian Islands, and North Frisian Islands
What to do if payment fails?
This situation will not occur when the network is normal. If it does, please replace the device in time and pay again.
How do I get discounts when I buy products in bulk?
We provide the largest discounts for bulk purchases. For details, please check business & bulk orders.
About Jump Starter: Where is the 'boost button' located?
The 'boost button' is located on the side of leads, near the indicator lights.
About Jump Starter: How to use 'boost button'?
Here is a tip on how to use the 'Boost button'. As soon as you connect jump starter correctly to battery terminals and see the green light (on the black box in the joint) on, you are good to start. The boost button should be pressed and held for 3 seconds until there's a 'click' sound. You only press boost when the battery is fully discharged or dead, but you need to use it with caution because once the boost key is pressed, protection will be overridden.
About Jump Starter: How long will it retain full charge with no use?
It holds the charge up to one and a half years. However, we do recommend a full charge every 3-6 months to prolong the lithium battery life span.
About Jump Starter: How long does it take the unit to charge up from dead to full battery?
With its quick charge input, it only takes around 4 hours to charge this large power bank.
About Jump Starter: What is the working temperature range?
The operating temperature of AUTOGEN jump starter is -20°C to +60°C (-4°F to +140°F).
About Jumper Cable: 1 For 1 gauge can I use for mid-size sedan car
Yes, you can use the 1 gauge jumper cables for mid-size sedan car.
About Jump Starter: Is it possible to jump starat a motorcycle？
Yes! It is perfect for a motorcycle, and you will be able to use it for many times with one full recharge.