Warranty Policy

Warranty Overview
AUTOGEN provides a 12-month warranty from the purchase date and lifetime technical support. This warranty extends to 18 months when you register for our membership program.

30-Day Money-Back Guarantee
You can return undamaged products within 30 days for a full refund, no questions asked. To ensure a successful return, please follow these guidelines:

  • Include all accessories and original packaging.
  • The buyer covers shipping for non-quality related claims.
  • Refunds for non-quality related issues will only cover the product cost.
  • Ensure all return conditions are met; otherwise, your return may be rejected.
  • Keep your receipt or proof of purchase handy.
  • To initiate a return, contact the original order channel within 30 days of receipt.

Return Process

  1. Email your order number to service@autogentech.com.
  2. Upon approval, you will receive our warehouse address for returns.
  3. Expect your refund within 10 working days after we receive the returned product.

Warranty Claims for Quality-Related Issues
All quality-related defects are covered by the 12-month warranty. If a replacement is requested, the warranty period will continue from the original purchase date.

Shipping Costs
Buyers are responsible for shipping in the following scenarios:

  • Returns for non-defective reasons
  • Accidental returns
  • Unauthorized returns outside the approved process

Not Covered Under Warranty

  • Products without proof of purchase
  • Lost or stolen items
  • Expired warranty products
  • Non-quality related issues after 30 days
  • Free products
  • Third-party repairs
  • Damage from misuse (e.g., falls, extreme temperatures)
  • Purchases from unauthorized sources

Liability Limitations
AUTOGEN is not liable for losses incurred from the use of our products.

When using a prepaid shipping label provided by AUTOGEN, we assume responsibility for any damage or loss in transit. For non-quality returns, the buyer is responsible for any damage or loss.